Privacy Policy
Effective Date: August 24, 2024
At Just Now Therapy, your privacy is of the utmost importance. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you interact with our website, services, and online therapy sessions. We are committed to maintaining the confidentiality and security of your personal information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).
1. Information We Collect
We may collect the following types of personal information when you interact with our website or services:
- Personal Identification Information: This includes your name, email address, phone number, mailing address, and other contact details.
- Health Information: As part of the therapy services, we may collect health-related information, including medical history, mental health status, and other relevant details necessary for providing therapy.
- Payment Information: If you pay for services out of pocket, we may collect credit card information or other payment details.
- Technical Data: Information about your device, internet connection, and usage patterns may be collected through cookies and similar technologies.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To Provide Therapy Services: Your personal and health information is used to deliver therapy services, including assessment, diagnosis, and treatment.
- To Communicate With You: We use your contact information to respond to inquiries, send appointment reminders, and provide updates about your therapy.
- To Process Payments: Payment details are used to process transactions for therapy services.
- To Improve Our Services: Technical data helps us analyze and improve our website and services.
- Legal Compliance: We may use and disclose your information as required by law, including compliance with HIPAA and other regulatory requirements.
3. How We Protect Your Information
We implement various security measures to protect your personal information:
- Data Encryption: All data transmitted between you and our website or therapy platforms is encrypted using secure socket layer (SSL) technology.
- HIPAA Compliance: Our therapy platforms, such as Psychology Today’s "Sessions," VSee Clinic, and Google Meets, are HIPAA compliant, ensuring that your health information is handled with the highest level of confidentiality.
- Access Control: Access to your personal information is restricted to authorized personnel who require it to provide services or comply with legal obligations.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except as outlined below:
- Service Providers: We may share your information with third-party service providers who assist us in delivering therapy services (e.g., scheduling platforms, payment processors), all of whom are required to protect your information in accordance with HIPAA.
- Legal Obligations: We may disclose your information to comply with legal requirements, such as a court order or to prevent harm to you or others.
- With Your Consent: We may share your information with third parties if you have provided explicit consent.
5. Your Rights
You have the following rights regarding your personal information:
- Access and Correction: You may request access to the personal information we hold about you and request corrections if necessary.
- Confidential Communications: You have the right to request that we communicate with you in a specific way (e.g., only at a certain phone number or email address).
- Right to Withdraw Consent: If you have provided consent for specific uses of your information, you may withdraw that consent at any time.
- Filing a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You may choose to disable cookies through your browser settings, though this may affect the functionality of our website.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Chris Sims
Licensed Professional Counselor
Just Now Therapy
Email: chris@justnowtherapy.com
Phone: (717) 610-5530
Mailing Address: 100 Noble Blvd. Ste 10, #1028, Carlisle, PA 17013